Amazon
|Operations Manager
London, England, UK
Summary
Led end-to-end operational planning and execution across a complex delivery station, driving significant productivity gains, cost reductions, and enhanced employee engagement.
Highlights
Drove +4.9% YoY productivity improvement and 94.71% reduction in idle hours (1,002 to 53 hours), generating ~15K+ hours and ~£210K in cost savings.
Achieved 11.96% concession improvement (691 DPMO YoY reduction, ~£326K cost saving) while enabling 10.02% YoY volume growth through operational planning.
Elevated Job Satisfaction to 81% (+16.5% YoY) and Leadership Opportunity Index by 6% through enhanced engagement mechanisms.
Led site-wide standards improvement from 65.72% to 85.97% (+20.25%) by implementing a decentralised responsibility matrix and improvement sprints.
Managed one of EUs most complex delivery stations end-to-end, delivering 0 UTR capacity attainment breaches, +10.5% peak productivity, and -40.9% ND DEA reduction.